Med-QUEST is Hawai'i's Medicaid managed care program. It provides health coverage to eligible low-income adults across the islands, and it includes coverage for mental health and psychiatric services -- including telehealth evaluations, diagnosis, and medication management.
What Med-QUEST covers for psychiatric care
Med-QUEST covers outpatient psychiatric services, including initial evaluations and follow-up visits. Telehealth psychiatric visits are covered under Med-QUEST, which means Hawai'i patients can access psychiatric care without leaving their home island. This is particularly significant for patients on neighbor islands who have historically had limited access to psychiatric providers.
The two Med-QUEST plans
Med-QUEST operates through managed care plans. The two primary plans are HMSA (Hawai'i Medical Service Association) and AlohaCare. Dr. Casilang is credentialed with both plans, which means patients covered by either HMSA Med-QUEST or AlohaCare are eligible to schedule -- no referral is required.
How to verify your eligibility
If you have Med-QUEST coverage and are unsure which plan you are enrolled in, your enrollment card will show your plan name. If you are not certain, you can contact the Hawai'i Department of Human Services or your plan directly. If you would like to confirm eligibility before scheduling, you are welcome to send a message -- we are glad to help you figure it out before you go any further.
Scheduling as a Hawai'i Med-QUEST patient
Hawai'i patients schedule through a dedicated patient portal. The process is straightforward -- no referral is required to begin. If you have questions about coverage or are unsure whether your situation is a good fit, reaching out first is always an option.
